House rules
We are a place of rest and tranquility. These rules help us maintain the atmosphere our guests seek when visiting us. Below you can find our detailed regulations. If you have any questions or concerns, please do not hesitate to contact us.
Click here to see which seasons it's required for a minimum of 2+ night rental.
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Check-in is available between 3:00 pm and 10:00 pm. During the registration process:
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The person responsible for the reservation will be asked to present a valid ID and leave a $1,000 MXN deposit per cabin, which is returned within 48 hours after check-out.
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Please confirm the exact number of guests in your reservation. For everyone’s comfort and security, only registered guests are allowed inside the property and cabins. Visits or additional guests are not permitted.
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You’re welcome to drive up to your cabin to unload your belongings. After that, we kindly ask you to park in the designated parking area (up to 30 minutes for unloading).
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We do not offer hotel-style services such as valet parking, luggage assistance, or staff to light BBQs, chimneys, or fire pits. The use of these amenities is the responsibility of the guests.
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Check-out is available between 8:00 am and 3:00 pm During this process:
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If everything is in good condition, your deposit will be returned within a 48 hour window after check out.
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In case of damage, missing items, or special cleaning (e.g., stains on linens), charges may apply.
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If any charges exceed the deposit, the difference must be covered at that time.
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If you’d like to request a late check-out, please let us know in advance—this depends on availability and may have an additional cost.
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We kindly ask you to leave the cabin on time to allow us to prepare it for the next guests.
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A small favor: Leaving dishes clean and the space tidy helps make the check-out process quicker and smoother for everyone.
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Things to remember:
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Gate hours are 8:00 am to 10:00 pm. Entry and exit are not available after 10:00 pm unless otherwise agreed upon.
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Quiet hours are from 10:00 pm to 8:00 am.
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To preserve the peaceful atmosphere:
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No loud voices, shouting, or disruptive noise
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No music or speakers are allowed at any time
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We do not host events such as weddings, parties, or school group gatherings.
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Motorized vehicles like ATVs, motorcycles, or similar are NOT allowed inside the property.
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To protect the space and ensure everyone’s safety:
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Each cabins occupancy limit must be respected. No extra guests are allowed in any of the cabins. Kids: 0-12 years.
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Pets are not allowed.
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Smoking is not permitted inside the cabins. If smoking outdoors, please dispose of cigarette butts properly.
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Do not move indoor furniture outside.
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Only light fires in designated areas and never leave them unattended. Do not burn plastic or inappropriate materials in bonfires or chimneys.
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Camping is only allowed in designated areas.
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Hunting is not permitted in or around the property. Please respect nature—do not cut trees or branches.
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We ask all guests to maintain respectful behavior and moderate alcohol consumption.
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We have security cameras in our facilities and all material obtained through them will be made available to the authorities if necessary.
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Lobby rules (Common area). To keep this space enjoyable for everyone:
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Downstairs — Lobby
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The lobby is available for guests to check in, ask questions, and relax.
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Water and coffee are welcome downstairs.
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Please do not bring full meals or large amounts of food into the lobby.
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Please help us keep the area clean and comfortable for everyone by cleaning up after yourself.
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Upstairs — Game Room
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The upstairs area is our Game Room, with billiards, ping-pong, and other games for guests to enjoy.
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No food or drinks are permitted upstairs, including coffee and other beverages.
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Please keep the game room clean and treat all games, furniture, and equipment with care.
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The Game Room is intended for quiet recreation and socializing, while respecting the tranquility of the rest of the complex.
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Please treat our team and other guests with kindness and respect.
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Adults are responsible for the safety and behavior of minors.
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Keep in mind this is a natural area—there may be uneven terrain and local wildlife.
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Dispose of trash in designated bins to avoid attracting animals.
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The administration is not responsible for damage or loss of guest possessions, as well as for accidents that occur within the facilities.
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The objects forgotten by the guests will remain in our care for a term of 30 days, if during said term the corresponding claim is not made, making available the means for their return, they will be donated or recycled. There is no courier service to send forgotten objects, so the claimants must carry out the actions that are necessary to recover the property in question.
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We retain the right to expel occupants and guests who do not abide by these rules.
At the time of making the reservation, the guest acknowledges the policies and rules stated above, accepting them, proceeding to sign this document upon arrival at the facilities.
Cabin number that is sent to you in your confirmation, can change without prior notice (applies to cabins that are similar: large, medium, small and jr suite).
¿How can I book?
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Write to us via WhatsApp
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Contact us at 625 111 9193 to start your reservation.
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Tell us your plan
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Please tell us the dates you wish to book, how many people will be staying, and, if you already have it in mind, which cabin you are interested in.
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Review our rules
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Before we share our payment information with you, we'll send you a form so you can read and accept our terms and conditions. This will ensure that our facilities and policies meet your needs.
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Make your payment
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Once you accept the terms and conditions, we will share the payment details with you. You will have 24 hours to make the payment.
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1 night stays: full payment is required to book.
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For stays of 2 nights or more: you can book with a 50% deposit. The remaining balance must be paid at least 7 days before arrival.
Important: Your reservation will be confirmed once we have received the corresponding payment and identification of the reservation holder.
Our Cancellation Policy
Cancellation, refund, and date-change conditions depend on the number of cabins included in the reservation.
1. Individual Reservations or Reservations of Up to 3 Cabins
In the event of cancellation, the following conditions apply:
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Cancellations made 5 days or more before arrival: 100% of the amount deposited will be refunded.
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Cancellations made 3 or 4 days before arrival: 50% of the total reservation amount will be retained.
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Cancellations made 48 hours or less before arrival: No refund will be issued.
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Unexpected circumstances: No exceptions to the refund policy will be made due to weather conditions, medical, family, or work emergencies, or other unforeseen events.
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No-Shows or early departures: If the guest does not arrive on the reserved date or leaves before the scheduled departure date, no refund or date change will be granted.
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Date Changes: One date change per reservation is permitted, subject to availability. The new date must fall within 3 months of the original arrival date. The change must be requested at least 36 hours before arrival.
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Transfer to another person: Reservations may not be transferred to another person without prior notice of at least 72 hours before arrival.
2. Reservations of 4 to 6 Cabins
In the event of cancellation, the following conditions apply:
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Cancellations made 14 days or more before arrival: 100% of the amount deposited will be refunded.
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Cancellations made 7 to 13 days before arrival: 50% of the total reservation amount will be retained.
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Cancellations made 6 days or less before arrival: No refund will be issued.
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Unexpected circumstances: No refunds will be issued for cancellations related to weather conditions, medical, family, or work emergencies, or other unforeseen events.
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No-Shows: If the guest does not arrive on the reserved date, no refund or date change will be granted.
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Date changes: One date change per reservation is permitted, subject to availability. The new date must fall within 5 months of the original arrival date. The change must be requested at least 14 days before arrival.
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Transfer to another person: Reservations may not be transferred to another person without prior notice of at least 7 days before arrival.
3. Group Reservations of 7 or More Cabins
In the event of cancellation, the following conditions apply:
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Cancellations made 14 days or more before arrival: 85% of the total amount paid will be refunded. The 15% reservation deposit is non-refundable.
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Cancellations made 10 to 13 days before arrival: 50% of the total amount paid will be refunded.
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Cancellations made 9 days or less before arrival: No refund will be issued.
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Unexpected circumstances: No refunds will be issued for cancellations related to weather conditions, medical, family, or work emergencies, or other unforeseen events.
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No-Shows: If the group does not arrive on the reserved date, no refund or date change will be granted.
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Date changes: One date change per reservation is permitted, subject to availability. The new date must fall within 6 months of the original arrival date. The change must be requested at least 30 days before arrival.
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Transfer to another person: Reservations may not be transferred to another person without prior notice of at least 14 days before arrival.