Cabañas Ecológicas Las Bellotas

Last updated: August 5, 2026

At Cabañas Ecológicas Las Bellotas, we are committed to protecting the privacy and personal information of our guests, clients, and individuals who contact us. This Privacy Notice explains what information we collect, the purposes for which we use it, how we protect it, and what rights you have regarding your personal information.

1. Personal Data Controller

The person responsible for the processing of personal data is Diana Arballo, who operates under the trade name Cabañas Ecológicas Las Bellotas, located at 168 Villa Encinos (Campo 10), in Cuauhtémoc, Chihuahua, Mexico.

For any questions regarding this Privacy Notice or the processing of your personal information, you may contact us through:

• Email: cabanaslasbellotas@gmail.com

• WhatsApp: +52 625 111 9193

• Website: https://www.cabanaslasbellotas.com

2. Personal Information We Collect

To manage reservations and provide our lodging services, we may collect the following personal information:

• Identification information: Full name, official identification, and any information contained therein that is necessary for the applicable purposes.

• Contact information: Phone number, email address, and other contact details provided by the guest.

• Reservation information: Dates of stay, number of guests, reserved cabin, special requests, and communications related to the reservation.

• Payment and billing information: Payment receipts, information necessary to verify payments, and, when applicable, tax information required for issuing invoices.

• Information related to your stay: Information necessary for check-in and check-out registration, compliance with our property rules, handling incidents, and following up on lost items, damages, or claims.

We do not intentionally request sensitive personal information as part of our standard reservation process. If it should exceptionally become necessary to process this type of information, the individual concerned will be informed and the appropriate consent will be obtained in accordance with applicable law.

3. Purposes for Processing Personal Information

Personal information is used for the following primary purposes, which are necessary for our business relationship and the provision of our services:

1. Responding to requests for information, availability, and quotations.

2. Managing, confirming, modifying, and following up on reservations.

3. Communicating with guests before, during, and after their stay.

4. Verifying guest identity when applicable and managing check-in registration.

5. Confirming payments, managing security deposits, and processing refunds when applicable.

6. Providing information regarding access to the property, entry codes, arrival instructions, and available services.

7. Addressing requests, questions, complaints, lost items, and incidents related to a guest's stay.

8. Documenting and following up on damages, violations of property rules, and claims, when applicable.

9. Complying with applicable tax, accounting, administrative, and legal obligations.

10. Protecting the safety and security of guests, staff, and property, within the limits permitted by law.

Secondary purposes: We may use contact information to send updates, promotions, or special offers regarding our services, where applicable and provided that the necessary consent has been obtained. If you do not wish to receive these types of communications, you may request to opt out at any time through our contact channels. Your decision to opt out of these secondary purposes will not affect the services you have contracted.

4. Use and Protection of Information

At Cabañas Ecológicas Las Bellotas, we make every effort to use only the personal information necessary to fulfill the purposes described in this Privacy Notice.

We implement reasonable administrative, technical, and physical security measures to protect information against loss, misuse, unauthorized access, alteration, or disclosure.

Access to personal information is restricted to individuals who need it to perform their duties, as well as service providers who may process it in order to provide services related to our business operations.

We will retain personal information for as long as necessary to fulfill the purposes described, address potential liabilities, and comply with applicable legal obligations. Once the information is no longer necessary, it will be deleted or handled in accordance with the applicable retention and deletion procedures established by law.

5. Use of Platforms and Data Transfers

To operate our services, we may use technological and administrative platforms and service providers, such as tools for website and form management, messaging services, payment processors, and accounting services.

Where applicable, these providers may process personal information for the purposes necessary to provide their services, subject to the relevant conditions and data protection measures.

We may also disclose personal information to competent authorities when required by law or in response to a valid request in accordance with applicable legislation.

We do not sell our guests' personal information.

Whenever the disclosure or transfer of personal information requires consent under applicable law, such consent will be obtained in advance, as appropriate.

6. ARCO Rights (Access, Rectification, Cancellation, and Objection)

You have the right to exercise the following rights regarding your personal information:

• Access: To know what personal information we hold about you and how we use it.

• Rectification: To request the correction of inaccurate or incomplete information.

• Cancellation: To request the deletion of your personal information when legally permitted.

• Objection: To object to the processing of your personal information in the circumstances provided for by law.

To exercise your ARCO rights, you may send a request to cabanaslasbellotas@gmail.com with the subject line: "ARCO Rights Request."

Your request must include:

• Your full name and contact information.

• The specific right you wish to exercise and a clear description of your request.

• The personal information to which your request relates and any details that may help us locate it.

• The documents necessary to verify your identity and, where applicable, your legal authority to act on behalf of another person.

We will process your request in accordance with the deadlines, requirements, and procedures established by applicable law. If additional information is needed to process your request, we will notify you.

These rights may not be exercised when a legal exception applies, for example, when we are required to retain certain information to comply with legal obligations.

7. Withdrawal of Consent and Limitation of Data Use

When the processing of your personal information is based on your consent, you may request to withdraw that consent through the contact channels indicated in this Privacy Notice.

You may also request that we restrict the use or disclosure of your personal information where applicable.

Withdrawal of consent or restrictions on data use will not have retroactive effect and will not prevent us from processing information when necessary to comply with legal obligations, address outstanding liabilities, or manage contracted services, provided there is a lawful basis for doing so.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enable the website to function, improve your browsing experience, remember preferences, and collect statistical information about website usage.

You can manage or disable cookies through your browser settings. However, some website features may be affected.

Third-party services integrated into our website may use their own tracking technologies and have their own privacy policies.

9. Changes to This Privacy Notice

Cabañas Ecológicas Las Bellotas may update this Privacy Notice to reflect changes in our practices, services, procedures, or legal requirements.

The current version will be available on our website:

https://www.cabanaslasbellotas.com

When changes are significant, we will use available contact information or appropriate communication channels to notify the individuals concerned, in accordance with applicable law.

10. Consent and Additional Information

By providing your personal information, you acknowledge that you have had access to this Privacy Notice and have been informed about how your information is processed in accordance with its terms.

Whenever applicable law requires specific consent for certain purposes or types of processing, such consent will be requested separately.

If you have any questions about this Privacy Notice or the processing of your personal information, you may contact us using the information provided in Section 1.

Cabañas Ecológicas Las Bellotas
168 Villa Encinos, Chihuahua, Mexico